Warranty Policy

01 Warranty Coverage

Orbita Kenya provides a 12-month limited warranty on all electronic components supplied by us, including Smart Hotel Locks, Digital Safes and Minibars. The warranty period begins on the date of installation.

This warranty applies to the original purchaser and to the property where the products were first installed.

02 What Is Covered

During the warranty period, we cover:

• Manufacturing defects in materials or workmanship.
• Failure of electronic locking mechanisms under normal use.
• Technical malfunctions of the management software provided by Orbita.

03 Exclusions

This warranty does not cover damage or failure resulting from:

• Installation, repair or modification by unauthorized third parties.
• Physical abuse, misuse, negligence or vandalism.
• Liquid ingress, moisture or exposure to corrosive environments.
• Force majeure events such as lightning, floods, fire or power surges.
• Consumable items and normal wear, including batteries, keycards and cosmetic finishes.
• Use of non-genuine parts, accessories or third-party software with Orbita products.

04 Warranty Conditions

To remain valid, the warranty requires that:

• Products were installed by Orbita Kenya or an Orbita-authorized installer.
• Products are operated and maintained according to Orbita guidelines.
• Proof of purchase or installation can be provided on request.
• Serial numbers and product labels remain intact and legible.

05 Making a Claim

To make a warranty claim, follow these steps:

1. 1

   Contact our team

   Reach out to our Nairobi Technical Team using the contact page and tell us which product is affected.

2. 2

   Provide details

   Include your property name, product model, serial number, installation date and a description of the fault, with photos where possible.

3. 3

   Assessment

   Our technicians will diagnose the issue, remotely where possible or on site if required.

4. 4

   Resolution

   If the fault is covered, we will repair or replace the affected product as described below.

06 Remedies

Where a claim is accepted, Orbita Kenya will, at its discretion, repair the defective product or replace it with the same or an equivalent model. Repaired or replaced items are covered for the remainder of the original warranty period.

Software issues will be resolved through updates, patches or configuration support.

07 Limitation of Liability

To the fullest extent permitted by law, Orbita Kenya's liability under this warranty is limited to the repair or replacement of the defective product. We are not liable for indirect or consequential losses, including loss of revenue, loss of business or guest-related claims arising from product failure. This warranty does not affect any rights you have under applicable consumer protection law.

08 Governing Law

This warranty is governed by the laws of Kenya. Orbita Kenya may update this policy from time to time, and the version in effect on the date of installation applies to your products.